Privacy Policy
Effective Date: 17/09/2025

1. Introduction
This Privacy Policy describes how Myocare collects, uses, discloses and otherwise
handles your personal information when you use our website and services.

2. What Personal Information We Collect
We may collect:
 Name, date of birth, gender.
 Contact information: address, phone, email.
 Health information relevant to treatment (medical history, current conditions, medications).
 Payment information (credit card or cash).
 Usage data: how you use our website, IP address, cookies.

3. How We Collect Information
 When you make a booking or inquiry.
 When you fill in forms on our website.
 Via email, phone, or in person.
 Automatically as you browse (cookies, analytics).

4. Use of Your Personal Information
We use your personal data to:
 Provide myotherapy services, consultations, follow-ups.
 Process payments, refunds, cancellations.
 Communicate with you (appointments, reminders, marketing if you consent).
 Improve our services and our website.
 Comply with legal obligations.

5. Disclosure of Information
We may disclose your info to:
 Our practitioners, staff and third-party service providers who help us deliver the service (e.g. payment processors, scheduling systems).
 Health professionals if required for treatment or referrals.
 Insurance or healthcare agencies (if relevant).
 As required by law (e.g. court orders).

6. Overseas Transfers
If any data is processed or stored outside Australia (e.g. cloud providers, servers), we
ensure appropriate safeguards are in place and comply with applicable privacy laws.

7. Cookies & Analytics
 We use cookies and similar technologies to track usage, improve user experience, and for marketing.
 You can disable cookies in your browser settings, but certain functions of the site may be affected.

8. Security and Storage
 We take reasonable steps to secure your personal information from misuse, interference, loss, unauthorized access or disclosure.
 We keep your data only as long as needed for the purposes in this Policy or as required by law.

9. Marketing & Consent
 We will only send marketing communications if you’ve consented.
 You can opt-out at any time via unsubscribe links or contacting us.

10. Complaints
 If you believe your privacy has been breached, please contact us at 0435 517 572. We will investigate.
 If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy
 We may update this policy from time to time. The new version will be posted on our website with a new effective date.

12. Contact
myocare.com.au
Email: info@myocare.com.au
0435 517 572